At glosscubbyset, we wish to ensure a structured, transparent, and legally compliant framework for all cancellations, returns, and refunds. Our policies are fully aligned with Danish commercial regulations and broader European consumer protection frameworks.
- Statutory Cancellation Rights (14-Day Right of Withdrawal)
Pursuant to the European Consumer Rights Directive, customers residing within the European region possess a statutory 14-day Right of Withdrawal:
- The Entitlement Period: You possess the legal right to cancel your purchase agreement without providing justification within fourteen (14) days from the date on which you, or a designated third party, acquire physical possession of the goods.
- Notification Protocol: To exercise this statutory right, you must inform our administration of your definitive decision via a clear, written declaration directed to our official email address: acrylic@glosscubbyset.com before the 14-day window expires.
- Standard Return Conditions & Return Address
For voluntary cancellations executed under the 14-day Right of Withdrawal:
- Item Condition: Items must be dispatched back to our designated facilities in their original, unaltered condition, unused, and within their original product packaging.
- Return Logistics Address: All authorized physical returns originating from the European sector must be shipped exclusively to our official operating address:
- Recipient / Brand: glosscubbyset
- Address: Amerika Plads 20, 1. 3, 2100 København Ø, Denmark
- Logistical Costs: Unless an item arrives materially faulty or damaged, the direct costs associated with the return shipping remain the responsibility of the customer.
- Damaged, Faulty, or Defective Items
We accept direct accountability for the structural condition of our items during transit. If an item is received with verifiable material defects, transport damage, or operational faults:
- Simplified Resolution Pathway: Contact our customer service team via acrylic@glosscubbyset.com within your delivery arrival window. Please provide a brief description along with clear photographic evidence demonstrating the damaged or defective state of the received item.
- No Physical Return Required: Upon administrative verification and approval of the provided visual evidence by our internal team, we will process a complete refund or arrange a replacement dispatch. Customers are not required to physically return the damaged item, eliminating unnecessary logistical burdens.
- Delayed Deliveries & Non-Arrival Framework
Our brand utilizes premium express carriers including DHL Priority, FedEx Priority, and UPS Priority to service the European region, with an estimated transit time of 5 to 12 working days.
- Tracking Transparency: Automated tracking notifications are sent systematically to your registered email address at key operational milestones (dispatch, regional sorting hub arrival, and final local distribution route).
- Transit Deviations: If a shipment fails to arrive within the standard 12-working-day transit timeframe, please notify our team. We will immediately open a formal trace investigation with the respective carrier. Based upon the definitive verification and findings of the courier’s investigation, we will issue a full financial refund or execute a replacement dispatch.
- Refund Processing & Payment Instruments
All approved refunds are processed back to the original funding source used during the checkout phase.
- Supported Instruments: Financial reinstatements will be applied directly to the original accounts, encompassing major credit/debit networks such as Visa, Mastercard, and American Express, as well as integrated digital solutions including Apple Pay, Google Pay, and verified digital wallets.
- Processing Timeframe: Upon formal confirmation of a refund from our internal system, the funds are released from our side immediately. The physical appearance of the funds on your bank statement depends upon the standard operational processing times of your financial institution or card issuer (typically taking 5 to 10 business days).
- Corporate Identity
For any questions regarding refunds, returns, or formal policy inquiries, our communication channels remain accessible during standard European business hours:
- Brand Entity: glosscubbyset
- Online Store: www.glosscubbyset.com
- Email Support: acrylic@glosscubbyset.com
- Telephone Support: +45 22526274