Payment Options & Security
Which payment methods do you accept?
To ensure a smooth and seamless checkout process for our European customers, we accept a wide range of standard payment methods. You can complete your purchase using major credit and debit card networks, including Visa, Mastercard, and American Express. Additionally, we support secure digital payment options such as Apple Pay, Google Pay, and other verified digital wallets.
Is my payment information secure?
Yes, absolutely. All financial transactions executed on our website are processed directly via industry-standard, encrypted external financial infrastructures managed by Stripe. Our internal servers do not capture, record, or store your credit card credentials or full payment details at any stage of the checkout procedure.
Shipping & Logistical Framework
Which shipping carriers do you use, and what is the expected delivery time?
We partner with trusted international express couriers to service the European region efficiently, including DHL Priority, FedEx Priority, and UPS Priority. Under standard operating conditions, order processing and final local delivery require an estimated 5 to 12 working days after your order is officially released from our facilities.
How can I track my order?
Our store utilizes an automated tracking notification system. Key milestone updates will be sent automatically to the email address you provided during checkout. These updates are triggered at major intervals: when your package is first dispatched from our premises, when it arrives at major regional sorting hubs, and when it enters the final local delivery route.
What happens if my shipment is delayed or lost?
Should your package exceed our standard 12-working-day delivery window, please contact us immediately at acrylic@glosscubbyset.com. Our support team will promptly open a formal investigation with the respective courier. Based upon the definitive verification and outcome from the carrier, we will issue a complete financial reimbursement or arrange an expedited replacement shipment.
Cancellations, Returns & Defective Items
What is your policy regarding order cancellation under European law?
In strict accordance with the European Consumer Rights Directive, customers residing within the European Union possess a statutory 14-day Right of Withdrawal. You are legally entitled to cancel your purchase agreement without giving any justification within fourteen (14) calendar days from the date you, or a designated third party, receive physical possession of the items. To exercise this right, a written declaration must be emailed to acrylic@glosscubbyset.com before the 14-day period expires.
What should I do if my item arrives damaged or faulty?
We hold full accountability for the physical condition of our products upon arrival. If an item is received with verifiable material defects or transit damage, please contact our support team via email (acrylic@glosscubbyset.com) within your delivery arrival window, describing the issue.
Do I need to mail the damaged item back to get a refund or replacement?
To provide an efficient and hassle-free resolution, you do not need to physically return the damaged item. We only request that you email us clear photographic evidence demonstrating the damaged or defective state of the item. Upon administrative verification and approval of the visual evidence by our internal team, we will process a complete refund or arrange a replacement dispatch.
Corporate Correspondence
How can I contact your brand directly?
Our internal team directly manages all customer communication from our registered operations. You can reach us via the following official channels during standard European business hours:
- Brand Entity: glosscubbyset
- Official Website: www.glosscubbyset.com
- Registered Address: Amerika Plads 20, 1. 3, 2100 København Ø, Denmark
- Email Support: acrylic@glosscubbyset.com
- Telephone Support: +45 22526274